Refund policy

Effective date: 12/18/25

Returns of non-engraved items

If you are not completely satisfied with your order, you may return it for merchandise credit (Menē Credit) within seven (7) days of receipt via the My Collection section of your Menē account.

Please contact Customer Care to request a return for a refund.

If you return your product for a Menē Credit refund, you will receive merchandise credit for its full value.

If you return your product for a refund using the original payment method of your order, you will receive a refund for its full value minus a 10% restocking fee.

All Menē Credit used to purchase the returned product will be fully reissued. Discount codes applied to your original purchase will not be reissued.

You will be emailed a prepaid, insured return shipping label within seven (7) business days of return approval. You must return your Menē product within seven (7) days of receipt of the return shipping label.

The return package must include only the products you have selected to return. Shipping insurance will not cover additional items included in the package.

The return package must include only the products you have selected to return. Shipping insurance will not cover additional items included in the package.

The items you wish to return must be packaged in two (2) shipping boxes by you and not by the carrier. Completely seal all boxes with packing tape. Drop-off is allowed at the following locations only:

  • FedEx: FedEx Store or FedEx Ship Center
  • UPS: Official UPS Store or UPS Access Point

A receipt must be obtained to confirm that the package was dropped off.

Your returned product will be assessed for authenticity. A refund will be issued within a minimum of seven (7) business days of the assessment. You must include the Certificate of Authenticity for the returned product. Otherwise, you will be charged a 5% assessment fee.

Menē is not responsible for any loss that may occur if these instructions are not followed.

Returns of engraved items

Engraved items are final sale and are not eligible for return.