Shipping policy

Shipping

Effective date: 12/18/25

Menē products are shipped with a signature requirement to residential addresses or your place of business only.

Estimated duties and taxes at checkout may differ from the final amount levied by your local customs office. Menē shall not be held liable for any discrepancy.

Waiving of the signature (Signature Release) will void the shipping insurance and result in no compensation or replacement of your order in the event of loss or damage.

Shipping to post office boxes, post offices, mail forwarding companies, military bases, or hotels is prohibited.

All shipments after the first delivery attempt and shipments being returned to sender will void the shipping insurance. Arranging a hold for customer pickup at a FedEx Ship Center is prohibited.

In the event of loss or damage, you must notify Menē within 3 days of receipt of your order. Failure to do so will result in no compensation or replacement of your order.

Delivery, Title, and Risk

We aim to deliver Product(s) to you within the disclosed timeframe in accordance with the contract between us, though we cannot confirm the date of delivery at the time orders are placed.

We shall not be liable for any locally imposed goods and services taxes, value added taxes, import duties, or other levies imposed by or at the country of delivery. You shall remain solely responsible for any fees, taxes, or charges associated with delivery of the Product(s) to you over and above the insured shipping service provided by Menē on all orders without charge to you.

Ownership and risk of the Product(s) will pass to you on delivery.

Subject to any specific warranties we offer in relation to particular Product(s), or those which are implied by law, we do not offer any warranty or guarantee on our Product(s).

You should inspect the Product(s) when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible so that we can look into the issue further for you.

Purchased gift cards are issued by email within 48-72 hours of the order being placed.

Nothing in this section affects your legal rights.